OCTAVIA DJOENAYDY, Helen; UTAMI, Christina Whidya. An Analysis of Service Quality Dimension in Relation To Patient Satisffaction and Loyalty in The Emergency Department of Ciputra Hospital Surabaya. Dinasti International Journal of Education Management and Social Science, [S. l.], v. 7, n. 1, p. 958–969, 2025. DOI: 10.38035/dijemss.v7i1.5518. Disponível em: https://dinastipub.org/DIJEMSS/article/view/5518. Acesso em: 19 jun. 2026.