HELMI, Tengku Ahmad; REKARTI, Endi; YUSRIANI, Sri; HARISANDI, Prasetyo. Fairness in Complaint Handling and Its Theoretical Implications for Service Recovery: Evidence from E-Commerce Customers in Denmark. Dinasti International Journal of Education Management and Social Science, [S. l.], v. 6, n. 5, p. 4148–4164, 2025. DOI: 10.38035/dijemss.v6i5.5060. Disponível em: https://dinastipub.org/DIJEMSS/article/view/5060. Acesso em: 8 may. 2026.