KURNIADEWI, Hasanah. The Role Of Customer Relationship Management In Improving Customer Experience: A Literature Review. Dinasti International Journal of Education Management and Social Science, [S. l.], v. 6, n. 4, p. 3216–3222, 2025. DOI: 10.38035/dijemss.v6i4.4439. Disponível em: https://dinastipub.org/DIJEMSS/article/view/4439. Acesso em: 8 may. 2026.