LUTHFI ALIF UTAMA, Muhammad; WINARNO, Agung; PRATIKTO, Heri. The Role Of Relationship Marketing, Word Of Mouth, Customer Delight In Building Customer Satisfaction And Loyalty : Systematic Literature Review. Dinasti International Journal of Education Management and Social Science, [S. l.], v. 6, n. 3, p. 1913–1921, 2025. DOI: 10.38035/dijemss.v6i3.3869. Disponível em: https://dinastipub.org/DIJEMSS/article/view/3869. Acesso em: 27 jun. 2026.