SIAHAYA, Janice Carysa. The Impact Of Key Service Quality Factors On Customer Loyalty: A Study On Tokopedia. Dinasti International Journal of Economics, Finance & Accounting, [S. l.], v. 5, n. 6, p. 6356–6364, 2025. DOI: 10.38035/dijefa.v5i6.4060. Disponível em: https://dinastipub.org/DIJEFA/article/view/4060. Acesso em: 21 may. 2026.