MUPHIMIN, Muphimin; RACHBINI, Widarto. Analysis of the Effect of Customer Relationship Management, Service Quality and Word of Mouth on e-Commerce Customer Loyalty through Customer Satisfaction as a Mediator. Dinasti International Journal of Economics, Finance & Accounting, [S. l.], v. 5, n. 3, p. 1449–1454, 2024. DOI: 10.38035/dijefa.v5i3.3079. Disponível em: https://dinastipub.org/DIJEFA/article/view/3079. Acesso em: 27 may. 2026.