THE DIRECT EFFECT OF THE LEADERSHIP ON THE SERVICE PERFORMANCE AND THE INDIRECT EFFECT THROUGH THE JOB STATISFACTION, ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR
DOI:
https://doi.org/10.38035/dijefa.v1i2.303Keywords:
Jawali Jurry EktivianusAbstract
The aims of the research is to determine the direction and the extent of the hospital leadership on job satisfaction, organizational commitment, organizational citizenship behavior and employee service performance at the type C regency general hospital of the Talaud isles regency, north Sulawesi province. The research employed the civil servant employee working at the hospital H. also employed a survey sampling technique with structural questionnaires, using a liker type scale with five ranks. The data of 130 civil seruan employee respondents was the collected from type C regency general hospital of Talaud isles regency analyzed with structural equation Model (SEM) analysis with Amos 22.0 version and SPPS program of 22.00 version. The result and the findings of the research indicated that there is an indirect, positive and significant influence of hospital leadership on employee service performance through job satisfaction and organizational citizenship behavior.
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Doll, W.J.,W.J. Xia, and G. Torkzadeh (1994) “Confirmatory Factor, Analysis of The End User Computing Satisfortion Instrument”, MIS Quartely, (12), p. 453 – 461
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George, J.M., and K. Betten Hausen (1990), “Understanding prosocial Behavior, Sales, Performance, and Turnovor : A Group Level Analysis in a Service Contex, “ Journal of Applied Psychology, October, PP 699-709.
Griffin, M.A. (2001), “Dispositions and Work Reactions: A Multilevel Approach”, Journal of Applied Psychology , vol 86, No, 6.PP 1142-1154.
Hunter, J.E., and R.F, Hunter (1984), “Validity and Utility of Alternation Predictors of Job Performance” Psychological Bulletin, January, PP 72-98.
Kourzes, J.M., and B.Z. Posner (1990) “The Credibility Factor What Followers Expect from This Leaders”, Managemen Review (January) PP.29-33.
Luthans, F. (2006). “Organizational Behaviour, 10th ed. (The Mc Graw-Hill Companies, inc)
Meyer, J.P., and N.J. Allen (1991), “A Three–Component Conceptualization of Organizational Commitment”, Human Resource Management Review, Vol. 1, p. 61 – 89
Mintzberg, H. (1973). “The Nature of Managerial Work (Upper Saddle Rim, NJ: Prentice Hall).
Organ, D.W. (1988) Organizational Citizenship Behavior : The Good Soldier Syndrome. (Lexinton Mass : Lexington Books)
Peursem, K.A. Van, M.J. Pratt and S.R. Lawrence (1995) Health Management Performance : A Review of Measures and Indicators, Accounting Auditing Accountability Journal, Vol. 8, No. 5
Pinder, (1998) Work Motivation and Organizational Behavior.
Podsakoff, P.M., and s.B. Mc Kenzie (1994), “Organizational Citizenship Berhaviors and sales unit effectiveness” Journal of Marketing Research, Vol. 31 No. 3 p. 351 – 363
Pedman, T., and Ed. Snape (1997), “An Evalution of a Three – Componen Model of Occupational commitment : Dimensionality and Consequences Among United Kingdom Human Resource Management Specialists,” Journal of Applised Psychology, vol. 88, , PP. 152-159
Rigdon, E.E. and C.F. Fergusan (1991), “The Performance of The Polychromic Correlation Coefficient and Selected Fitting Foundation in confirmatory Factor Analysis With Ordinal Data, “Journal of Marketing, 28(II), p. 491-497
Rabbins, S.P. (2001). Organizational Behavior, 9th ed. (Upper Saddle Rever, NJ: Prentice Hall).
Robbins, S.P. And T.A. Judge (2007) Organizational Behaviour, 12th ed. (Upper Saddle River, N.S. : Pearson Education Inc)
Spector, P.E. (1997). Job Satisfuction : Application, Assessment, Couses, and Cocequences (Thousand Oaks, CA : Sage)
Veithzal Revai, H.et al (2008). “Performance Appraisal, edisi Kedua, (Jakarta : Rajawali Pers).
Yukl (1989), “ Managerial Leadership. A. Review of Theory and Research,” Journal of Management 15, PP.251-289.
Yukl, G. (1998). Leadership in Organization, 4th ed. (Upper Saddle River, NJ: Prentice Hall)
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2020-05-16
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