Analysis of Insurtech Innovation Development in Accelerating The Claim Process and Improving Service For Insurance Participants at PT. Chubb Life Medan

Authors

  • Silvia Retri Aldona Tampubolon North Sumatra State Islamic University, Medan, Indonesia
  • Muhammad Arif North Sumatra State Islamic University, Medan, Indonesia
  • Nurul Jannah North Sumatra State Islamic University, Medan, Indonesia

DOI:

https://doi.org/10.38035/dijefa.v5i1.2545

Keywords:

Insurtech, Claims Process, Service Improvement, Insurance.

Abstract

The development of innovation in the insurtech industry has become important in improving the efficiency of the claims process and services for insurance participants. This study aims to analyze the development of insurtech innovation in accelerating the claims process and improving services for insurance participants at PT Chubb Life Medan. The research method used is a case study by conducting interviews and direct observation of the claims process and existing services. The results showed that the use of technology in the form of mobile applications and online platforms has succeeded in accelerating the claims process and increasing the satisfaction of insurance participants. The implication of this research is the need to continue to encourage the development of insurtech innovation to improve efficiency and quality of service for insurance participants at PT Chubb Life Medan.

References

Belianti, L., Alim, A., Awaliyah, H., & Bandung, P. N. (2019). MILENIAL INTERESTS ON ISLAMIC INSURANCE: THE ROLE OF MOBILE SERVICE AND SATISFACTION. In Airlangga International Journal of Islamic Economics and finance (Vol. 2, Issue 2).

Chubb Life “Pelaporan Klaim Asuransi Kecelakaan & Kesehatan serta Asuransi Perjalanan” https://www.chubb.com/id-id/claims/accident-health-travel-insurance-claims.html

CNBC INDONESIA “Layanan Digital Jadi Andalan Asuransi Jiwa” diakses 6 Desember 2023 https://www.cnbcindonesia.com/news/20231206174946-4-495116/layanan-digital-jadi-andalan-asuransi-jiwa

Ghoni, A. (2020). INSURTECH DAN NEW ISLAMIC INSURANCE MODEL: STUDI KASUS SHARING CLAIM DI LAKA BICYCLE INSURANCE, LONDON. Ad-Deenar: Jurnal Ekonomi Dan Bisnis Islam, 4(01), 65. https://doi.org/10.30868/ad.v4i01.754

Info Bank News, “Optimalkan Kinerja, Chubb Life Bakal Perkuat Layanan Digital di 2024 “diakses 6 Desember 2023 https://infobanknews.com/optimalkan-kinerja-chubb-life-bakal-perkuat-layanan-digital-di-2024/

Ojk, “Insurtech: Inovasi Keuangan Digital Yang Kian Berekmbang”, Sikapiuangmu, diakses pada 16 April 2021, https://sikapiuangmu.ojk.go.id/FrontEnd/CMS/Article/20593

Oleh, D., & Niara Aghnaa NIM, L. (n.d.). INDONESIA (Studi pada PT Asuransi Simas Insurtech). PERANCANGAN_KONSEP_INSURTECH_INSURANCE_T. (n.d.).

Prihanto, A. (n.d.). Fair Value?: Jurnal Ilmiah Akuntansi dan Keuangan Analysis study of New Business Models (Insurance Technology) in Indonesia. https://journal.ikopin.ac.id/index.php/fairvalue

Safira, M. H., Ginga Nasrullah, M., Aulia, Y. F., Studi, P., & Islam, E. (2021). POTENSI PERKEMBANGAN ASURANSI SYARIAH DI INDONESIA. In DJIEB (Vol. 1, Issue 3). https://ejournal2.undip.ac.id/index.php/djieb/index

SundayBlog, “Bagaimana InsurTech Mengubah Bisnis Asuransi.” diakses 13 Januari 2023 https://easysunday.co.id/blog/how-insurtech-is-changing-the-business-landscape-of-insurance/

Nurbaiti, N., Asmuni, A., Soemitra, A., Imsar, I., & Aisyah, S. (2023). JPPI (Jurnal Penelitian Pendidikan Indonesia) Behavior analysis of MSMEs in Indonesia using fintech lending comparative study between sharia fintech lending and conventional fintech lending-NC-SA license (https://creativecommons.org/licenses/by-nc-sa/4.0) Corresponding Author. 9(4), 92–99. https://doi.org/10.29210/0202312273

Soemitra, A. (2021). The Relevance of Islamic Economics and Finance Fundamentals to the Contemporary Economy: Islamic Economist Perceptions. Share: Jurnal Ekonomi Dan Keuangan Islam, 10(2), 329. https://doi.org/10.22373/share.v10i2.9544

HariSutraDisemadi,“OnlineInsuranceExistenceInIndonesiaBasedOnIslamicLegal Perspective As A Protection Of Spritual Rights,” Jurisdictie: Jurnal Hukum dan Syariah Vol. 11 No.1(2020):7. https://doi.org/10.18860/j.v11i1.7519 .

Alfi Mufida Rahmawati,Iffatin Nur “Insurance Technology: Inovasi Masa Depan Financial Technology Dalam Industri Asuransi” International Conference on Islam, Law, and Society (INCOILS) 2021 Confrerence Proceedings

Downloads

Published

2024-04-30

How to Cite

Silvia Retri Aldona Tampubolon, Muhammad Arif, & Nurul Jannah. (2024). Analysis of Insurtech Innovation Development in Accelerating The Claim Process and Improving Service For Insurance Participants at PT. Chubb Life Medan. Dinasti International Journal of Economics, Finance &Amp; Accounting, 5(1), 344–351. https://doi.org/10.38035/dijefa.v5i1.2545

Issue

Vol. 5 No. 1 (2024): Dinasti International Journal of Economics, Finance & Accounting (March-April 2024)

Section

Articles

License

Copyright (c) 2024 Silvia Retri Aldona Tampubolon, Muhammad Arif, Nurul Jannah

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish their manuscripts in this journal agree to the following conditions:

  1. The copyright on each article belongs to the author(s).
  2. The author acknowledges that the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
  3. Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA).