The Implementation of One-Stop Integrated Services in Attracting Investment to North Sumatera Province
DOI:
https://doi.org/10.38035/dijefa.v4i1.1575Keywords:
Implementation, One-Stop Integrated Service,, Invesment, North SumateraAbstract
This study aims to analyze the implementation of the One-Stop Integrated Service at the One-Stop Integrated Investment and Licensing Service (DPMPPTSP) of North Sumatera Province and what factors hinder increasing investment. This research method is qualitative with the type of data in the research using primary data through interviews with informants, then secondary data is obtained by conducting an analysis of literature and literature related to research. The analysis technique in this research through reducing data, presenting data and drawing conclusions. The results of this research shows that in order to attract investors to invest in North Sumatera Province, the DPMPPTSP of North Sumatera Province tries to create positive image by removing negative images of poor licensing services. In addition to creating positive image the DPMPPTSP of North Sumatera Province tries to implementing the One-Stop Integrated Service policy which is not yet complete, in the sense that there is still a gap in authority between agencies so that it has not fully met the expectations and satisfaction of users of licensing services and besides that, a complex bureaucracy which makes it difficult for investors to manage business the permits. This causing fluctuate on investment growth. In the context of licensing and non-licensing services the Governor of North Sumatera delegated authority in accordance with the regulation of North Sumatera Governor Number 39 of 2020, delegates its authority to the North Sumatera Province’s DPMPPTSP in particular to provide licensing services and supported community as users of licensing services.
References
El Anshori, Y. T., Enceng, E., & Hidayat, A. (2014). Implementasi Pelayanan Perizinan Terpadu Satu Pintu. Jurnal Ilmu Administrasi Negara, 12(4), 229-240.
Ginting, L. M., Susanti, E., & Sumaryana, A. (2018). Implementasi Pelayanan Terpadu Satu Pintu Non-Perizinan di Ukur dari Kepuasan Masyarakat dengan Menggunakan Indeks Kepuasan Masyarakat. Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan Kebijakan Publik, 1(2), 45-55.
Gunawan, H., & Prasetyo, J. H. (2020). The Influence of Service Quality towards the Customer Satisfaction of XYZ Bank at Gajah Mada Branch Office in West Jakarta. International Journal of Innovative Science and Research Technology, 5(3), 160-164.
Nurcholis, H. (2011). Pertumbuhan dan Penyelenggaraan Pemerintah Desa. Jakarta: Erlangga.
Peraturan Gubernur Provinsi Sumatera Utara Nomor 39 Tahun 2020 tentang Penyelenggaraan Pelayanan Terpadu Satu Pintu.
Peraturan Pemerintah Nomor 65 Tahun 2005 tentang Pedoman Penyusunan dan Penerapan Standar Pelayanan Minimal.
Peraturan Presiden No. 76 Tahun 2007 tentang Kriteria dan Persyaratan Penyusunan Bidang Usaha Yang Tertutup dan Bidang Usaha Yang Terbuka Dengan Persyaratan di Bidang Penanaman Modal.
Peraturan Presiden Nomor 97 Tahun 2014 tentang Penyelenggaraan Pelayanan Terpadu Satu Pintu.
Pramita, P. D., Rochmah, S., & Pratiwi, R. N. (2014). The Implementation of Integrated One-Stop Service at Licensing Service Agency in Order to Improve Licensing Service to Society (Case Study On Business License Service At Investment And Integrated Licensing Service Agency (IILSA) Of Pasuruan City). Wacana Journal of Social and Humanity Studies, 17(3), 149-158.
Riyanto, S., & Prasetyo, J. H. (2021). Factors affecting civil servant performance in indonesia. International Journal of Entrepreneurship, 25(5), 1-15.
Rijal, L. T., Nilwana, A., & Sellang, K. (2018). Implementasi Pelayanan Terpadu Satu Pintu di Kabupaten Enrekang. In Prosiding Konferensi Nasional Ke- 7Asosiasi Program Pascasarjana Perguruan Tinggi Muhammadiyah ‘Aisyiyah (APPPTMA).
Santhi, N. P. P., & Griadhi, N. M. A. Y. (2015). Sistem Pelayanan Terpadu Satu Pintu Sebagai Upaya Peningkatan Pelayanan Publik Yang Optimal Dalam Birokrasi Perizinan. Fakultas Hukum, Universitas Udayana. Kertha Negara: Journal Ilmu Hukum.
Situmorang, B., Triyadi, T., & Prasetyo, J. H. (2020). The reaction over customer satisfaction through service quality variable at Tennis School in Cilandak Town Square. International Journal of Innovative Science and Research Technology, 5(3), 1312-1316.
Sugiyono. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Surat Keputusan Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Provinsi Sumatera Utara Nomor 20 tahun 2019 Mengenai Ketetapan Standar Layanan Perijinan Serta Nonperijinan dan Standar Operasional.
Surat Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63/KEP/M.PAN/7/2003 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.
Susilowati, M. (2008). Implementasi One-Stop Services (OSS) Dalam Upaya Peningkatan Investasi. Jurnal Riptek, 2(1), 14-17.
Trilestari, E. W. (2004). Keikutsertaan Masyarakat dalam Membangun Kualitas Pelayanan Publik. Jurnal Ilmu Administrasi STIA LAN Bandung, 1(1), 1-15.
Undang-Undang Nomor 25 Tahun 2007 tentang Penanaman Modal.
Downloads
Published
Issue
Section
License
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA).
