Dinasti International Journal of Digital Business Management

The Effect of Training, Mentoring, and Resilience on Employee Performance is Mediated by Employee Engagement

Ahmad Faisal — 2024-04-16

The article The Effect of Training, Mentoring and Resilience on Employee Performance Mediated by Employee Engagement is a scientific literature article within the scope of human resource management science. The purpose of this writing is to build a hypothesis of the influence between variables which can later be used for further research within the scope of human resource management. The research method used is descriptive qualitative. Data was obtained from previous research that is relevant to this research and sourced from academic online media such as Publish or Perish, Google Scholar, digital reference books and Sinta journals. The results of this article are: 1) Training influences employee engagement; 2) Mentoring influences employee engagement; 3) Resilience influences employee engagement; 4) Training influences employee performance; 5) Mentoring influences employee performance; 6) Resilience influences employee performance; 7) Employee engagement influences employee performance; 8) Training influences employee performance through employee engagement; 9) Mentoring influences employee performance through employee engagement; and 10) Resilience influences employee performance through employee engagement.

Evaluation of Reverse Logistics Management Performance In After-Sales Repair-Return Service

Mohammad Alfian — 2024-04-16

The purpose of this research is to evaluate the performance of reverse logistics management in terms of after sales service repair return activities such as the activity of managing the broken item, export and import, and broken item handling activities at the warehouse etc. using the purposive sampling, the respondents selected consists of 5 person whose active engage in the activity. This research is conducted through descriptive qualitative data analysis with interviews, observations, and internal documentation. According to the research results of reverse logistics management on repair returns, there are still a lot of rooms needed to improve the performance, and speed up the lead time. There is still a room for improvement needed such as SOP standardization of each reverse logistics activities involved itself, should have need some of goods movement configuration and management such as, flow of communication, flow of goods, flow of documents and the administrative work improvement on creating the export import license permit document to avoid the error which can lead to a longer lead time.

Determinants of Reading Interest with User Satisfaction as a Mediator at the National Library of the Republic of Indonesia

Yuliatry Bunga — 2024-04-16

The National Library of the Republic of Indonesia is a non-ministerial government institution that carries out government duties in the library sector which functions as a supervisory library, reference library, deposit library, research library, preservation library and library network center and is located in the nation's capital. As a library institution, the National Library of the Republic of Indonesia must strive to increase the number of visits and reading interest of the Indonesian people.. The aim of this research is to analyze reading interest at the National Library of the Republic of Indonesia and user satisfaction as a mediator variable. The variables used as factors influencing reading interest in this research are promotion and visits. The research was conducted by surveying 100 visiting users using convenience sampling techniques. Data analysis was carried out using path analysis. The results of the research are that there is an influence of promotion and visits on user satisfaction and user satisfaction has an influence on reading interest. User satisfaction is a mediating variable, meaning that reading interest is influenced by promotion both directly and indirectly through user satisfaction and reading interest is influenced by visits both directly and indirectly through user satisfaction.

Determinants of Lake Toba Tourism Selling Value

Ardon Marbun — 2024-04-16

The scholarly literature review article titled Determining the Sales Value of Lake Toba Tourism is under the domain of marketing management science. The objective of this article is to formulate a hypothesis concerning the correlation between various aspects, with the intention of subsequently utilizing it as a foundation for further investigations within the realm of human resource management. The research employed a descriptive qualitative research methodology. The data utilized in this study is derived from prior research that remains pertinent to the present inquiry. Information was gathered from prominent scholarly online platforms, such as Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The results obtained from this study are presented below: 1) Silangit airport service quality on the selling value of Lake Toba tourism; 2) Promotion of tourist attractions on the selling value of Lake Toba tourism; and 3) Accomodation facilities on the selling value of Lake Toba tourism.

Determination of Airport Area Accessibility, Accuracy of Flight Times, and Check-In Process Time on Airplane Passenger Satisfaction (Study at Soekarno Hatta Airport)

Farchan Hudayah — 2024-04-16

Article on determining airport area accessibility, flight timeliness and check-in process time on airplane passenger satisfaction (Study at Soekarno Hatta Airport) within the scope of marketing management science. This article aims to create hypotheses regarding the relationship between factors, which can then be used for further research in the field of marketing management. The research method used in this research is descriptive qualitative. The data used in this research comes from previous research which is still relevant to the current investigation. Data was collected from leading academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The results of this literature research include: 1) Accessibility influences aircraft passenger satisfaction at Soekarno Hatta Airport; 2) Punctuality of flight times influences aircraft passenger satisfaction at Soekarno Hatta Airport; and 3) The speed of the check-in process influences the satisfaction of airplane passengers at Soekarno Hatta Airport.