ANALYSIS OF IMPLEMENTATION OF SERVICE TO TAX MANDATORY IN PRATAMA TAX SERVICE OFFICE

Authors

  • Agus Bandiyono Politeknik Keuangan Negara STAN
  • Rama Daneshwara Politeknik Keuangan Negara STAN

DOI:

https://doi.org/10.31933/dijdbm.v1i1.73

Keywords:

Public sector management, Taxation, Public services, Tax Administration, State Finance

Abstract

This research aims to analyze the implementation of the service STO Jakarta Kelapa Gading according to the Circular of the Director-General of Tax No. SE - 84 / PJ / 2011 and SE - 09 / PJ / 2013, and within six components of the assessment Pilot KPP. The research method used to obtain and analyze data that can support this writing is a qualitative method through interviews and document collection through library research. The implementation of excellent service is an obligation of the KPP as a public service provider. To carry out performance evaluations and give awards to offices that have performed excellent service according to existing regulations, an assessment was held to obtain a pilot KPP title held by the Ministry of Finance Assessment Team. This assessment is regulated in Decree of the Minister of Finance of the Republic of Indonesia Number 128 / KMK.01 / 2013 concerning Guidelines for Evaluation of Pilot Service Offices in the Ministry of Finance and Decree of the Director-General of Tax Number KEP-161 / PJ / 2015 concerning Guidelines for Evaluation of Pilot Services Offices at Regional Office Level Directorate General of Taxes. Jakarta Kelapa Gading KPP is the first KPP Pilot Model in the North Jakarta area. Therefore following the implementation of existing services so that the KPP can get a pilot KPP title.

References

Asriyani, R., & Bandiyono, A. (2019). Complexity Of Annual License Notification Of Small-Medium Tax Business Taxes. Jurnal Akuntansi, 23(2), 316-332.
Bandiyono, A., & Indrianto, N.P.P. (2019). E-REKON LK APPLICATION AS A FORM OF ACCOUNTING AND E-GOVERNMENT INFORMATION SYSTEMS IMPLEMENTATION IN INDONESIA. International Journal of Innovation, Creativity and Change, 8(3), 23-40.
Bandiyono, A., & Aryani, S. D. (2019). EVALUATION OF SERVICE STANDARDS IN THE INFORMATION AND COMPLIANCE SERVICE TAX OFFICE. Dinasti International Journal of Education Management And Social Science, 1(1), 55-66.
Bandiyono, A., & Pratama, L. W. (2019). RISK CULTURAL EVALUATION AS ORGANIZATIONAL CULTURE IN THE TAX SERVICE OFFICE. Dinasti International Journal of Management Science, 1(2), 133-147.
Bandiyono, A., & Murwaningsari, E. (2019). Effect of Intra Group Transaction, Thin Capitalization and Executive Characters on Tax Avoidation with Multinationality as a Moderation. Journal of Accounting, Business and Finance Research, 7(2), 82-97.
Bandiyono, A., & Augustine, Y. (2019). Organizational Performance As A Mediation On The Effect Of Levers Of Control And Learning Organization On Tax Compliance. International Journal of Business, Economics and Law–IJBEL.
Bandiyono, A., & Sadry, D. A. P. (2018). PENERAPAN PERATURAN PEMERINTAH NOMOR 46 TAHUN 2013 TERHADAP USAHA MIKRO KECIL DAN MENENGAH (UMKM). Jurnal Aplikasi Bisnis, 8(2).
Bandiyono, A. (2018). PENGARUH BELANJA PEMERINTAH DAERAH BERDASARKAN FUNGSI TERHADAP PENINGKATAN IPM DAN PENGENTASAN KEMISKINAN (STUDI PADA KABUPATEN/KOTA DI PROVINSI ACEH). INFO ARTHA, 2(1), 11-28.
Bandiyono, A., & Ustadnia, M. (2018). MEKANISME PENGADAAN BARANG OPERASIONAL DENGAN METODE PENGADAAN LANGSUNG. Jurnal Aplikasi Bisnis, 8(2).
Bandiyono, A. (2017). PROSES BISNIS SEKSI PENGAWASAN DAN KONSULTASI I DI KANTOR PELAYANAN PAJAK PENANAMAN MODAL ASING. Jurnal Aplikasi Bisnis, 8(1), 75-80.
Bandiyono, A. (2017). TINJAUAN PELAYANAN PELAPORAN SPT MASA PPN. Jurnal Aplikasi Bisnis, 7(2), 29-34.
Bandiyono, A., & Akhmadi, A. How are the Annual Supervision Work Programs in the Local Government Inspectorate?(Evidence from Indonesia).
Bandiyono, A., & Rahmawati, D. EVALUASI PELAKSANAAN TUGAS DAN FUNGSI KANTOR PELAYANAN PAJAK DALAM PENGOLAHAN SURAT. Jurnal Kebijakan Publik, 9(2), 79-88.
Bandiyono, A., & Septiana, B. F. PELAKSANAAN E-BILLING PAJAK PADA KANTOR PELAYANAN PAJAK. Jurnal Kebijakan Publik, 9(1), 19-26.
Bandiyono, A., & Ahmad, L. C. A. EVALUASI TATA CARA PELAPORAN USAHA KENA PAJAK MELALUI APLIKASI E-REGISTRATION. Jurnal Demokrasi Dan Otonomi Daerah, 15(1), 47-54.
Bandiyono, A., & Simbolon, D. J. TINJAUAN SYARAT KEADILAN VERTIKAL DAN HORIZONTAL WAJIB PAJAK. Jurnal Demokrasi Dan Otonomi Daerah, 17(1), 19-24.
Bandiyono, A., & Chaerul, I. F. A. LAYANAN PENYELESAIAN PERMOHONAN PENDAFTARAN NPWP MELALUI APLIKASI REGISTRASI ELETRONIK (E-REGISTRATION). Jurnal Demokrasi Dan Otonomi Daerah, 17(2), 137-144.
Bandiyono, A. BENTUK PUSAT INVESTASI PEMERINTAH SEBAGAI BADAN LAYANAN UMUM. JURNAL FESTIVA, 1(2), 49-56.
Bandiyono, A., & Nugraha, A. Y. PELAYANAN PRIMA KEPADA WAJIB PAJAK. Jurnal Demokrasi Dan Otonomi Daerah, 16(2), 101-108.
Bandiyono, A. TATA CARA PEMERIKSAAN PAJAK PADA SEKSI PEMERINKSAAN. Jurnal Demokrasi Dan Otonomi Daerah, 15(3).
Bandiyono, A., & Al Hazmi, R. KUALITAS PELAYANAN INSTITUSI, INFRASTRUKTUR, KESEHATAN DAN PENDIDIKAN, SERTA KEPATUHAN PAJAK. Jurnal Kebijakan Publik, 7(1).
Bandiyono, A., & Andiani, S. TINJAUAN PENGADAAN PERANGKAT PENGOLAH DATA DAN KOMUNIKASI. Jurnal Kebijakan Publik, 10(1), 47-52.
Bandiyono, A., & Al Fajar, M. Z. EVALUASI PELAYANANWAJIB PAJAK DALAMAKTIVASIE-FIN. Jurnal Kebijakan Publik, 10(1), 17-24.
Bandiyono, A. TRANSFER DANA SEBAGAI BENTUK DESENTRALISASI FISKAL BAGI PEMERINTAH DAERAH. Jurnal Demokrasi Dan Otonomi Daerah, 15(2), 103-108.
Bandiyono, A. PENERAPAN PELAYANAN PUBLIK DI KANTOR PELAYANAN PAJAK. Jurnal Demokrasi Dan Otonomi Daerah, 16(1), 19-24.
Bandiyono, A., & Andri, S. (2012). Evaluasi Program Pelatihan Bendahara Pengeluaran Pegawai Kementerian Keuangan. Jurnal Administrasi Pembangunan, 1(01).
Supraba, R. M., & Bandiyono, A. Penerapan E-Procurement Dalam Proses Penggadaan Barang Dan Jasa. Jurnal Demokrasi Dan Otonomi Daerah, 14(3), 229-236.
Republik Indonesia. 2009. Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.
Kementerian Keuangan Republik Indonesia. 2009. Peraturan Menteri Keuangan Republik Indonesia Nomor 62 Tahun 2009 tentang Organisasi dan Tata Kerja Instansi Vertikal Direktorat Jenderal Pajak

Downloads

Published

2020-01-02

Issue

Vol. 1 No. 1 (2019): Dinasti International Journal of Digital Business Management (December 2019 - January 2020)

Section

Articles

License

Authors who publish their manuscripts in this journal agree to the following conditions:

  1. The copyright on each article belongs to the author(s).
  2. The author acknowledges that the Dinasti International Journal of Digital Business Management (DIJDBM) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
  3. Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Digital Business Management (DIJDBM).