The Influence of Promotion, Price Perception, Convenience and Trust on Food and Beverage Purchasing Decisions Using Gofood Features (Gojek Application Study in West Jakarta)

Authors

  • Muhammad Bimo Hareka Universitas Mercu Buana, Jakarta, Indonesia
  • Yuli Harwani Universitas Mercu Buana, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/dijdbm.v6i2.4090

Keywords:

Promotion, Price Perception, Convenience, Trust, Purchasing Decisions, Gofood

Abstract

The development of technology is currently experiencing very tight competition, especially in the world of transportation and one of them is in Indonesia which experiences quite significant transportation developments every year. This study aims to determine "The Effect of Promotion, Price Perception, Convenience and Trust on Food and Beverage Purchasing Decisions for Go Food Features (Gojek Application Study in West Jakarta)". The population in this study were Go-Food users in the West Jakarta area. The sample used in this study was 170 respondents with 17-30 and was calculated using the Rambut formula. The data collection method used a survey method, with a gform questionnaire research instrument. The sampling technique used purposive sampling and the approach used was the Structural Equation Model (SEM) with the SmartPLS analysis tool which stated that the Promotion variable had a positive and significant effect on Purchasing Decisions, the Price Perception variable had a positive and significant effect on Purchasing Decisions, the Convenience variable had a positive and significant effect on Purchasing Decisions, and the Trust variable had a positive and significant effect on Purchasing Decisions.

References

Adriansyah, D., & Saputri, M. E. (2020). Pengaruh Promosi Penjualan Terhadap Kepuasan Pelanggan Melalui Keputusan Pembelian sebagai Variabel Intervening pada Pengguna Go-Food di Kota Bandung. Journal of Entrepreneurship, Management, and Industry (JEMI), 3(3), 123–128.

Agustina, L., & Putra, A. (2024). Analisis Pengaruh Harga, Kualitas Produk Dan Promosi Terhadap Keputusan Pembelian Pada PT. Shopee Indonesia (Studi Pada Pengguna Aplikasi Di Wilayah Cibubur Jakarta Timur). Business Economics, and Education Studies (ICESB), 1(1), 15–24.

Amin, A. M., & Hendra. (2020). The Effect of Trust, Easiness, and Promotion on Online Purchase Decision Of Lazada.co.id. Management Studies and Entrepreneurship Journal, 1(1), 78–96.

Apipudin, & Budi Santosa. (2022). Pengaruh Promosi Online, Harga, Dan Model Transaksi Terhadap Keputusan Pembelian Pada Layanan Gofood Di Aplikasi Gojek. PESHUM?: Jurnal Pendidikan, Sosial dan Humaniora, 1(4), 321–329.

Bontisesari. (2022). Representation of consumerism in GrabFood advertisement: A Critical Discourse Analysis. Journal of English Language and Culture, 12(2), 98– 112.

Databoks.co.id. (2023). Transaksi Gojek dan Tokopedia Turun hingga Kuartal III-2023, Apa Penyebabnya? Databoks.co.id.

Dhia Zharfaningrum, Hidayatullah, S., Khouroh, U., Windhyastiti, I., & Waris, A. (2020). Determinan Keputusan Pembelian Online di Instagram?: Perspektif Promosi, Kemudahan, Kualitas Informasi, dan Kepercayaan. Jurnal Studi Manajemen dan Bisnis, 7(2), 169–178.

Eristia Lidia Paramita, E. P. H. (2021). Pengaruh Persepsi Keinformatifan, Harga, Kegunaan, dan Kemudahan Penggunaan terhadap Minat Beli. Tjyybjb.Ac.Cn, 27(2), 58–66.

Fadil, A. (2023). Pengaruh citra merek, kualitas pelayanan, dan Persepsi Harga Terhadap Keputusan Pembelian Konsumen Pada E-Commerce Zalora Indonesia. Journal of Indonesia Marketing Association, 2(1), 41–61.

Ghozali. (2019). Partial Least Squares (Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.2.9 untuk Penelitian Empiris). Edisi Ketiga, Badan Penerbit Syntax Literate, Vol. 6, No. 7, Juli 2021 Universitas Diponegoro. Semarang.

Ghozali. (2021). Desain penelitian kuantitatif dan kualitatif untuk akuntansi, bisnis, dan ilmu sosial lainnya. Semarang: Yoga Pratama.

Goto.com. (2023). No Title. Goto.com.

Grab.com. (2023). Grab.com.

Harwani, Y., & Fauziyah, F. (2020). Keputusan Pembelian Konsumen Gerai Makanan Cepat Saji Ditinjau dari Kualitas Produk, Persepsi Harga dan Iklan. Business Economic, Communication, and Social Sciences (BECOSS) Journal, 2(3), 285–291.

Julaeha, N. A. R. dan E. (2023). Pengaruh Kepercayaan dan Kualitas Produk Terhadap Keputusan Pembelian Online. 6681(6), 710–716.

Kabanga, M. S., & Sanam, Y. (2022). Pengaruh Kualitas Makanan Dan Citra Merek Terhadap Keputusan Pembelian (Studi Pada Restoran Suka Ramai Kupang ). Jurnal ilmu pengetahuan sosial, 14(2), 273–280.

Kompas.com. (2020). Perkembangan Teknologi Transportasi di Indonesia. Kompas.com.

Kotler, Philip, & Amstrong, G. (2020). Prinsip-prinsip pemasaran. Jilid 1. Jakarta: Erlangga.

Kotler dan Keller. (2021). Marketing Management, 15th Edition. Essex: Pearson Education Limited.

Lailiya, N. (2020). Pengaruh Brand Ambassador Dan Kepercayaan Terhadap Keputusan Pembelian Di Tokopedia. IQTISHADequity jurnal MANAJEMEN, 2(2), 113.

Lestari, R., Digdowiseiso, K., & Safrina, D. (2022). Pengaruh Kualitas Produk, Persepsi Harga Terhadap Tingkat Penjualan Melalui Digital Marketing Umkm Industri Makanan Dan Minuman Di Kecamatan Pancoran Jakarta Selatan Saat Pandemi Covid-19. Syntax Literate: Jurnal Ilmiah Indonesia, 7(3), 19.

Muhammad Reynaldi, M. K. (2022). The Influence of Online Food Delivery Services and Prices on Increasing Turn of Sales on Culinary Business: Case Study on Go-Food. 7(2), 20–33.

Panigoro, E. & Y. H. & D. P. & E. S. I. E. P. M. (2023). The Impact of Digital Communication on Online Purchasing Behavior among Indonesian Millennials: A Case Study of Tokopedia. Jurnal Komunikasi UI, 12(2), 1–17.

Prasetyono, A. S., Suyono, J., Artaya, I. P., & Faviandhi, Q. (2021). The Impact of Promotion and Price on Purchase Decision Consumers at Marketplace Shopee. International Journal of Integrated Education, Engineering Business, 4, 79–86.

Pringgodigdoyo, P. T., & Nurmahdi, Adi. (2022). Analysis of Purchase Decision Model Towards Airlines Ticket Booking in Traveloka (Mercu Buana Univercity Case Study). Indikator: Jurnal Ilmiah Manajemen dan Bisnis, 6(1), 131.

Putra, R. S., Oktamade, D., & Azhari, I. P. (2023). Pengaruh Insentif Dan Loyalitas Terhadap Kinerja Driver Gojek Di Kota Pekanbaru. Jurnal Akuntansi Dan Keuangan, 12(1), 24–31.

Sahar Fauziyyah. (2022). Pengaruh Sales Promotion dan Advertising terhadap Impulse Buying. Jurnal Wacana Ekonomi, 2(1), 12–24.

Sandora, M. (2020). Pengaruh Kepercayaan Dan Kemudahan Terhadap Keputusan Pembelian Belanja Secara Online. Eko dan Bisnis: Riau Economic and Business Review, 11(3), 290–310.

Sentosa, H. P., Latief, F., & Agunawan, A. (2023). Pengaruh Kepercayaan Dan Kemudahan Terhadap Keputusan Pembelian Marketplace E-Commerce Shopee. Nobel Management Review, 4(1), 105–117.

Shabilla, P. A., Listyorini, S., & Hadi, S. P. (2022). Pengaruh Harga, Promosi, dan Kemudahan Transaksi terhadap Keputusan Pembelian (Studi pada Konsumen Traveloka di Semarang). Jurnal Ilmu Administrasi Bisnis, 11(3), 605–613.

Sugiyono. (2019). Metode Penelitian Kuantitatif Kualitatif dan R&D. Edisi Kedua, Alfabet. Bandung.

Syaiqoni, I., Fatimah, F., & Rahayu, J. (2023). Pengaruh Persepsi Kemudahan, Kemanfaatan, Dan Kenyamanan Terhadap Keputusan Penggunaan Go-Food. Dynamic Management Journal, 7(1),56.

Tirtayasa, S., Lubis, A. P., & Khair, H. (2021). Keputusan Pembelian: Sebagai Variabel Mediasi Hubungan Kualitas Produk dan Kepercayaan terhadap Kepuasan Konsumen. Jurnal Inspirasi Bisnis dan Manajemen, 5(1), 67.

Tobing, N., Hoesin, W., & Subagja, I. K. (2022). The Effect of Promotion and Service Quality on Purchase Decisions Through Purchase Interest on Grabfood Application in East Jakarta. International Journal of Business and Social Science Research, 25–33.

Downloads

Published

2025-02-18

Most read articles by the same author(s)