THE INFLUENCE OF AUTHENTIC LEADERSHIP, SELF EFFICACY AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR ON TOTAL QUALITY MANAGEMENT (TQM) THROUGH ORGANIZATIONAL CULTURE
DOI:
https://doi.org/10.31933/dijdbm.v4i6.2108Keywords:
Authentic Leadership, Self Efficacy, Organizational Citizenship Behaviour, Total Quality Management (TQM), Organizational Culture, Stuctural Equation Model (SEM), Structural OfficersAbstract
The reason for this study is to confirm the effectiveness of authentic leadership, self-efficacy, and organizational citizenship behavior on total quality management through organizational culture.. All respondents in this study were construction officers in Sungai Penuh City, Jambi Regency, Indonesia. Since the method used was full sampling method, the number of respondents obtained was 105. The information used in this study is primary information. This study uses model testing using structural equation modeling (SEM). As a result, authentic leadership, self-efficacy and OCB have a 33.5% influence on the organizational culture of structural officers in Sungai Penuh city, and authentic leadership, self-competence Self-efficacy, OCB and organizational culture have a 33.5% influence on the agency's organizational culture officers in Sungai Penuh city that it had a 75.2% impact on the Quality Management (TQM) of the Sungai Penuh City Structural Authority.
References
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Ali, G. A. (2017). The effect of entrepreneurial orientation , market orientation , total quality management and organizational culture on the SMEs performance?: A theoretical framework. Journal of Business and Retail Management Research, 12(1), 26–40.
AlShehhi, N., AlZaabi, F., Alnahhal, M., Sakhrieh, A., & Tabash, M. I. (2021). The effect of organizational culture on the performance of UAE organizations. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1980934
Amalia, P. R., Wahyuningsih, S. H., & Surwanti, A. (2021). The Mediating Role of Organizational Citizenship Behavior on the Effect of Passion and Empowerment on Job Performance. Jurnal Manajemen Bisnis, 12(2), 127–141. https://doi.org/10.18196/mb.v12i2.11035
Andoh, R. P. K., Dei Mensah, R., & Essandoh, E. (2023). Self-efficacy of employee trainers: Do differences in background characteristics matter? Cogent Business and Management, 10(2). https://doi.org/10.1080/23311975.2023.2249924
Bytyçi, I., Qerimi, A., & Qerimi, F. (2023). THE IMPACT OF TOTAL QUALITY MANAGEMENT ON OPERATIONAL PERFORMANCE. Journal of Governance and Regulation, 12(1), 171–184. https://doi.org/10.22495/jgrv12i1art16
Chintya Pienata, E. W. K. (2020). The Role of Organizational Commitment on Organizational Citizenship Behavior in Hotel Industry. Jurnal Manajemen, 24(3), 373. https://doi.org/10.24912/jm.v24i3.674
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Elizar, Suripin, & Wibowo, M. A. (2017). Model of Construction Waste Management Using AMOS-SEM for Indonesian Infrastructure Projects. MATEC Web of Conferences, 138. https://doi.org/10.1051/matecconf/201713805005
Heriyadi, H., Tjahjono, H. K., & Rahayu, M. K. P. (2020). Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange, and Work-Life Balance. Binus Business Review, 11(2), 97–104. https://doi.org/10.21512/bbr.v11i2.6193
Ibarra-cisneros, M. A., Vela-reyna, J. B., & Ríos-nequis, E. I. (2022). THE LINK BETWEEN ENTREPRENEURIAL ORIENTATION , TOTAL QUALITY MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY. Tourism and Hospitality Management, 28(2), 315–342. https://doi.org/10.20867/thm.28.2.4
Jin, M., & Kim, B. (2022). Effects of ESG Activity Recognition Factors on Innovative Organization Culture, Job Crafting, and Job Performance. Administrative Sciences, 12(4). https://doi.org/10.3390/admsci12040127
Johnson, S. L. (2019). Authentic Leadership Theory and Practical Applications in Nuclear Medicine. Journal of Nuclear Medicine Technology, 47(3), 181–188. https://doi.org/10.2967/jnmt.118.222851
Joseph, O. O., & Kibera, F. (2019). Organizational Culture and Performance: Evidence From Microfinance Institutions in Kenya. SAGE Open, 9(1). https://doi.org/10.1177/2158244019835934
Junaidi, J., Anwar, S. M., & Sahrir, S. (2023). The role of religion and social capital on entrepreneurship self-efficacy and motivation among students in Indonesia. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2265091
Kim, T. Y., David, E. M., Chen, T., & Liang, Y. (2023). Authenticity or Self-Enhancement? Effects of Self-Presentation and Authentic Leadership on Trust and Performance. Journal of Management, 49(3), 944–973. https://doi.org/10.1177/01492063211063807
Malloy, E., Yukhymenko-Lescroart, M. A., & Kavussanu, M. (2023). Investigating the relationship between authentic leadership and athletes’ commitment, positive affect, and perceived teammate prosocial behaviour via trust and team culture. International Journal of Sports Science and Coaching, 18(4), 1082–1090. https://doi.org/10.1177/17479541221139280
Manajemen Pendidikan Islam, J., Ramadania, R., Rosnani, T., Langgeng Ratnasari, S., Fauzan, R., & Nahruddin Apriandika, M. (2023). Towards Organizational Citizenship Behavior and Religious Performance. Jurnal Manajemen Pendidikan Islam, 07(01), 67–81.
Matwiejczuk, P., Mazur, Z., & Matwiejczuk, A. (2023). Self-Efficacy Versus Dispositional Optimism and Life Satisfaction of Fitness Industry Employees. Physical Culture and Sport, Studies and Research, 100(1), 1–8. https://doi.org/10.2478/pcssr-2023-0014
Mrayyan, M. T., Al-Atiyyat, N., Al-Rawashdeh, S., Algunmeeyn, A., Abunab, H. Y., Othman, W. W., & Sayaheen, M. N. (2023). How does authentic leadership influence the safety climate in nursing? BMJ Leader, 189–195. https://doi.org/10.1136/leader-2022-000677
Musenze, I. A., & Thomas, M. S. (2020). Development and validation of a total quality management model for Uganda ’ s local governments Development and validation of a total quality management model for Uganda ’ s local governments. Cogent Business & Management, 7(1). https://doi.org/10.1080/23311975.2020.1767996
Pan, Y., Aisihaer, N., Li, Q., Jiao, Y., & Ren, S. (2022). Work-Family Conflict, Happiness and Organizational Citizenship Behavior Among Professional Women: A Moderated Mediation Model. Frontiers in Psychology, 13(June), 1–8. https://doi.org/10.3389/fpsyg.2022.923288
Pardede, A. M. H., Sembiring, Y. B., Iskandar, A., Pitasari, D. R., Sriadhi, S., Rianita, D., Arifin, M., Ririhena, M. Y., Siregar, N. A., Supriyono, Sari, A. E., Tondo, S., Zarlis, M., Winarno, E., & Tulus. (2019). Implementation of Data Mining to Classify the Consumer’s Complaints of Electricity Usage Based on Consumer’s Locations Using Clustering Method. Journal of Physics: Conference Series, 1363(1). https://doi.org/10.1088/1742-6596/1363/1/012079
Pavlova, O. (2020). Relations between organizational culture and human resources management in a modern organization. Informacijos Mokslai, 88, 105–119. https://doi.org/10.15388/IM.2020.88.34
Petrova, K., Konecna, Z., & Hornungova, J. (2023). the Impact of Covid-19 on Organization: a Case Study From the It Area on Changing Culture Perceptions in Organization. Journal of Eastern European and Central Asian Research, 10(2), 152–163. https://doi.org/10.15549/jeecar.v10i2.1140
Pulido-Martos, M., Cortés-Denia, D., Luque-Reca, O., & Lopez-Zafra, E. (2022). Authentic leadership and personal and job demands/resources: A person-centered approach and links with work-related subjective well-being. Current Psychology, 42(33), 28994–29011. https://doi.org/10.1007/s12144-022-03938-7
Rehman, F. U., & Zeb, A. (2023). Investigating the nexus between authentic leadership, employees’ green creativity, and psychological environment: evidence from emerging economy. Environmental Science and Pollution Research, 30(49), 107746–107758. https://doi.org/10.1007/s11356-023-29928-1
Safitri, A. B., Manajemen, P., Ekonomi, F., Madura, U. T., Manajemen, P., Ekonomi, F., Madura, U. T., Manajemen, P., Ekonomi, F., & Madura, U. T. (2023). Aunthentic Leadership. Journal Manajement and Inovation, 1(3). https://doi.org/10.59581/jmki-widyakarya.v1i3.697
Sang Putu Krisna Adhi Pranata, Ni Wayan Sitiari, & Putu Ngurah Suyatna Yasa. (2020). The Effect of Organizational Citizenship Behavior (OCB) Towards Work Stress and Performance of Employees in Income Agency Regional City of Denpasar. Jurnal Ekonomi & Bisnis JAGADITHA, 7(1), 65–72. https://doi.org/10.22225/jj.7.1.1654.65-72
Santos, R. S., Lousã, E. P., Sá, M. M., & Cordeiro, J. A. (2023). First, Be a Good Citizen: Organizational Citizenship Behaviors, Well-Being at Work and the Moderating Role of Leadership Styles. Behavioral Sciences, 13(10). https://doi.org/10.3390/bs13100811
Sari, A. E., Abdallah, Z., Siswadhi, F., Maryanto, & Haryono, G. (2022). Improving Financial and Marketing Management Based Digital Application On SMEs Batik Tulis Incung Kerinci. International Journal of Engagement and Empowerment, 2(3), 1–11.
Sari, A. E., Taifur, W. D., & Muharja, F. (2022). Factors Affecting The formation of Tourism Village?: Focusing on Components Tourism Supply in Indonesia. 6(4), 9661–9670.
Satria, E., Yusnita, I., & Sari, A. E. (2020). Peningkatan Kinerja Pemasaran UMKM Melalui Dimensi Kewirausahaan di Kabupaten Kerinci. J-MAS (Jurnal Manajemen Dan Sains), 5(2), 172. https://doi.org/10.33087/jmas.v5i2.177
Siswadhi, F.; Y. (2023). The Influence Of Work Discipline, Organizational Culture And Non-Physical Work Environment On The Work Productivity Of Employees Of The Food Crops, Holticulture And Plantations Department Of Sungai Penuh City. Syntax Literate: Indonesian Scientific Journal, 8(8), 31–41. https://doi.org/https://doi.org/10.36418/ syntax-literate.v8i8.13398
Tambe, S., & Meera, S. (2014). A Study of organizational citizenship behaviour ( OCB ) and Its dimensions?: A literature Review. International Research Journal of Business and Management, 1(January), 67–73.
Vanessa, S., Jiwa, Z., Tarigan, H., & Siagian, H. (2023). The role of top management commitment , employee empowerment and total quality management in production waste management and enhancing firm performance. Uncertain Supply Chain Management, 11, 1369–1382. https://doi.org/10.5267/j.uscm.2023.3.011
Yaakobi, E., & Weisberg, J. (2020). Organizational Citizenship Behavior Predicts Quality, Creativity, and Efficiency Performance: The Roles of Occupational and Collective Efficacies. Frontiers in Psychology, 11(April), 1–18. https://doi.org/10.3389/fpsyg.2020.00758
Abimbola, Oyatoye, & Oyenuga. (2020). Total Quality Management , Employee Commitment and Competitive Advantage in Nigerian Tertiary Institutions . A study of the University of Lagos. International Journal of Production Management and Engineering, 8(2), 87–98. https://doi.org/10.4995/ijpme.2020.12961
Al Amimi, M. H., & Ahmad, S. Z. (2023). The moderating effect of educational support on the relationship between self-efficacy and intention in cyber entrepreneurship. Journal of Work-Applied Management. https://doi.org/10.1108/JWAM-01-2023-0003
Ali, G. A. (2017). The effect of entrepreneurial orientation , market orientation , total quality management and organizational culture on the SMEs performance?: A theoretical framework. Journal of Business and Retail Management Research, 12(1), 26–40.
AlShehhi, N., AlZaabi, F., Alnahhal, M., Sakhrieh, A., & Tabash, M. I. (2021). The effect of organizational culture on the performance of UAE organizations. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1980934
Amalia, P. R., Wahyuningsih, S. H., & Surwanti, A. (2021). The Mediating Role of Organizational Citizenship Behavior on the Effect of Passion and Empowerment on Job Performance. Jurnal Manajemen Bisnis, 12(2), 127–141. https://doi.org/10.18196/mb.v12i2.11035
Andoh, R. P. K., Dei Mensah, R., & Essandoh, E. (2023). Self-efficacy of employee trainers: Do differences in background characteristics matter? Cogent Business and Management, 10(2). https://doi.org/10.1080/23311975.2023.2249924
Bytyçi, I., Qerimi, A., & Qerimi, F. (2023). THE IMPACT OF TOTAL QUALITY MANAGEMENT ON OPERATIONAL PERFORMANCE. Journal of Governance and Regulation, 12(1), 171–184. https://doi.org/10.22495/jgrv12i1art16
Chintya Pienata, E. W. K. (2020). The Role of Organizational Commitment on Organizational Citizenship Behavior in Hotel Industry. Jurnal Manajemen, 24(3), 373. https://doi.org/10.24912/jm.v24i3.674
Costa, J., Rodrigues, A. C., & Ferreira, M. R. (2020). Organizational culture in social economy organizations. Economics and Sociology, 13(3), 155–170. https://doi.org/10.14254/2071-789X.2020/13-3/10
Elizar, Suripin, & Wibowo, M. A. (2017). Model of Construction Waste Management Using AMOS-SEM for Indonesian Infrastructure Projects. MATEC Web of Conferences, 138. https://doi.org/10.1051/matecconf/201713805005
Heriyadi, H., Tjahjono, H. K., & Rahayu, M. K. P. (2020). Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange, and Work-Life Balance. Binus Business Review, 11(2), 97–104. https://doi.org/10.21512/bbr.v11i2.6193
Ibarra-cisneros, M. A., Vela-reyna, J. B., & Ríos-nequis, E. I. (2022). THE LINK BETWEEN ENTREPRENEURIAL ORIENTATION , TOTAL QUALITY MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY. Tourism and Hospitality Management, 28(2), 315–342. https://doi.org/10.20867/thm.28.2.4
Jin, M., & Kim, B. (2022). Effects of ESG Activity Recognition Factors on Innovative Organization Culture, Job Crafting, and Job Performance. Administrative Sciences, 12(4). https://doi.org/10.3390/admsci12040127
Johnson, S. L. (2019). Authentic Leadership Theory and Practical Applications in Nuclear Medicine. Journal of Nuclear Medicine Technology, 47(3), 181–188. https://doi.org/10.2967/jnmt.118.222851
Joseph, O. O., & Kibera, F. (2019). Organizational Culture and Performance: Evidence From Microfinance Institutions in Kenya. SAGE Open, 9(1). https://doi.org/10.1177/2158244019835934
Junaidi, J., Anwar, S. M., & Sahrir, S. (2023). The role of religion and social capital on entrepreneurship self-efficacy and motivation among students in Indonesia. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2265091
Kim, T. Y., David, E. M., Chen, T., & Liang, Y. (2023). Authenticity or Self-Enhancement? Effects of Self-Presentation and Authentic Leadership on Trust and Performance. Journal of Management, 49(3), 944–973. https://doi.org/10.1177/01492063211063807
Malloy, E., Yukhymenko-Lescroart, M. A., & Kavussanu, M. (2023). Investigating the relationship between authentic leadership and athletes’ commitment, positive affect, and perceived teammate prosocial behaviour via trust and team culture. International Journal of Sports Science and Coaching, 18(4), 1082–1090. https://doi.org/10.1177/17479541221139280
Manajemen Pendidikan Islam, J., Ramadania, R., Rosnani, T., Langgeng Ratnasari, S., Fauzan, R., & Nahruddin Apriandika, M. (2023). Towards Organizational Citizenship Behavior and Religious Performance. Jurnal Manajemen Pendidikan Islam, 07(01), 67–81.
Matwiejczuk, P., Mazur, Z., & Matwiejczuk, A. (2023). Self-Efficacy Versus Dispositional Optimism and Life Satisfaction of Fitness Industry Employees. Physical Culture and Sport, Studies and Research, 100(1), 1–8. https://doi.org/10.2478/pcssr-2023-0014
Mrayyan, M. T., Al-Atiyyat, N., Al-Rawashdeh, S., Algunmeeyn, A., Abunab, H. Y., Othman, W. W., & Sayaheen, M. N. (2023). How does authentic leadership influence the safety climate in nursing? BMJ Leader, 189–195. https://doi.org/10.1136/leader-2022-000677
Musenze, I. A., & Thomas, M. S. (2020). Development and validation of a total quality management model for Uganda ’ s local governments Development and validation of a total quality management model for Uganda ’ s local governments. Cogent Business & Management, 7(1). https://doi.org/10.1080/23311975.2020.1767996
Pan, Y., Aisihaer, N., Li, Q., Jiao, Y., & Ren, S. (2022). Work-Family Conflict, Happiness and Organizational Citizenship Behavior Among Professional Women: A Moderated Mediation Model. Frontiers in Psychology, 13(June), 1–8. https://doi.org/10.3389/fpsyg.2022.923288
Pardede, A. M. H., Sembiring, Y. B., Iskandar, A., Pitasari, D. R., Sriadhi, S., Rianita, D., Arifin, M., Ririhena, M. Y., Siregar, N. A., Supriyono, Sari, A. E., Tondo, S., Zarlis, M., Winarno, E., & Tulus. (2019). Implementation of Data Mining to Classify the Consumer’s Complaints of Electricity Usage Based on Consumer’s Locations Using Clustering Method. Journal of Physics: Conference Series, 1363(1). https://doi.org/10.1088/1742-6596/1363/1/012079
Pavlova, O. (2020). Relations between organizational culture and human resources management in a modern organization. Informacijos Mokslai, 88, 105–119. https://doi.org/10.15388/IM.2020.88.34
Petrova, K., Konecna, Z., & Hornungova, J. (2023). the Impact of Covid-19 on Organization: a Case Study From the It Area on Changing Culture Perceptions in Organization. Journal of Eastern European and Central Asian Research, 10(2), 152–163. https://doi.org/10.15549/jeecar.v10i2.1140
Pulido-Martos, M., Cortés-Denia, D., Luque-Reca, O., & Lopez-Zafra, E. (2022). Authentic leadership and personal and job demands/resources: A person-centered approach and links with work-related subjective well-being. Current Psychology, 42(33), 28994–29011. https://doi.org/10.1007/s12144-022-03938-7
Rehman, F. U., & Zeb, A. (2023). Investigating the nexus between authentic leadership, employees’ green creativity, and psychological environment: evidence from emerging economy. Environmental Science and Pollution Research, 30(49), 107746–107758. https://doi.org/10.1007/s11356-023-29928-1
Safitri, A. B., Manajemen, P., Ekonomi, F., Madura, U. T., Manajemen, P., Ekonomi, F., Madura, U. T., Manajemen, P., Ekonomi, F., & Madura, U. T. (2023). Aunthentic Leadership. Journal Manajement and Inovation, 1(3). https://doi.org/10.59581/jmki-widyakarya.v1i3.697
Sang Putu Krisna Adhi Pranata, Ni Wayan Sitiari, & Putu Ngurah Suyatna Yasa. (2020). The Effect of Organizational Citizenship Behavior (OCB) Towards Work Stress and Performance of Employees in Income Agency Regional City of Denpasar. Jurnal Ekonomi & Bisnis JAGADITHA, 7(1), 65–72. https://doi.org/10.22225/jj.7.1.1654.65-72
Santos, R. S., Lousã, E. P., Sá, M. M., & Cordeiro, J. A. (2023). First, Be a Good Citizen: Organizational Citizenship Behaviors, Well-Being at Work and the Moderating Role of Leadership Styles. Behavioral Sciences, 13(10). https://doi.org/10.3390/bs13100811
Sari, A. E., Abdallah, Z., Siswadhi, F., Maryanto, & Haryono, G. (2022). Improving Financial and Marketing Management Based Digital Application On SMEs Batik Tulis Incung Kerinci. International Journal of Engagement and Empowerment, 2(3), 1–11.
Sari, A. E., Taifur, W. D., & Muharja, F. (2022). Factors Affecting The formation of Tourism Village?: Focusing on Components Tourism Supply in Indonesia. 6(4), 9661–9670.
Satria, E., Yusnita, I., & Sari, A. E. (2020). Peningkatan Kinerja Pemasaran UMKM Melalui Dimensi Kewirausahaan di Kabupaten Kerinci. J-MAS (Jurnal Manajemen Dan Sains), 5(2), 172. https://doi.org/10.33087/jmas.v5i2.177
Siswadhi, F.; Y. (2023). The Influence Of Work Discipline, Organizational Culture And Non-Physical Work Environment On The Work Productivity Of Employees Of The Food Crops, Holticulture And Plantations Department Of Sungai Penuh City. Syntax Literate: Indonesian Scientific Journal, 8(8), 31–41. https://doi.org/https://doi.org/10.36418/ syntax-literate.v8i8.13398
Tambe, S., & Meera, S. (2014). A Study of organizational citizenship behaviour ( OCB ) and Its dimensions?: A literature Review. International Research Journal of Business and Management, 1(January), 67–73.
Vanessa, S., Jiwa, Z., Tarigan, H., & Siagian, H. (2023). The role of top management commitment , employee empowerment and total quality management in production waste management and enhancing firm performance. Uncertain Supply Chain Management, 11, 1369–1382. https://doi.org/10.5267/j.uscm.2023.3.011
Yaakobi, E., & Weisberg, J. (2020). Organizational Citizenship Behavior Predicts Quality, Creativity, and Efficiency Performance: The Roles of Occupational and Collective Efficacies. Frontiers in Psychology, 11(April), 1–18. https://doi.org/10.3389/fpsyg.2020.00758
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