The role of Digital Leadership Capability and Intercultural Competences as mediation of Digital Transformation on MSME Business Performance

Authors

  • Fitri Chairunnisa Universitas Jambi, Jambi, Indonesia
  • Dian Mala Fithriani Aira Universitas Jambi, Jambi, Indonesia
  • Ade Perdana Siregar Universitas Jambi, Jambi, Indonesia

DOI:

https://doi.org/10.31933/dijdbm.v4i6.2103

Keywords:

Digital Leadership Capability, Intercultural Competences

Abstract

Digital transformation is one of the business strategies for improving business performance and increasing competitiveness. Leaders in organizations who have digital capabilities can become innovation leaders in their organizations. Digital transformation is very much influenced by users, so the close relationship with human aspects and intercultural relations play a big role in this change. Strengthening the digital capabilities of leaders of MSME business organizations and equipping them with intercultural competence should improve business performance. The objectives of this research are (1) to analyze the influence of digital transformation on MSME business performance; (2) analyzing the influence of digital transformation on digital leadership capability; (3) analyzing the influence of digital transformation on intercultural competences; (4) analyzing the influence of digital leadership capability on MSME business performance; (5) analyzing the influence of intercultural competences on MSME business performance; (6) analyzing the role of digital leadership capability in mediating the influence of digital transformation on MSME business performance; (7) analyze the role of intercultural competences in mediating the influence of digital transformation on MSME business performance. The data analysis method used is Structural Equation Modeling (SEM) measurements using SmartPLS software. The research results can be concluded as follows: (1) digital transformation shows a significant positive influence on MSME business performance; (2) digital transformation shows a significant positive influence on digital leadership capability; (3) digital transformation shows a significant positive influence on intercultural competences; (4) digital leadership capability shows a significant positive influence on MSME business performance; (5) intercultural competences show a significant positive influence on MSME business performance; (5) digital leadership capability as a mediating influence of digital transformation shows a significant positive influence on MSME business performance; (6) intercultural competences as a mediating influence of digital transformation show a significant positive influence on MSME business performance

References

Abrell, T., Pihlajamaa, M., Kanto, L., Vom Brocke, J., & Uebernickel, F. (2016). The role of users and customers in digital innovation: Insights from B2B manufacturing firms. Information and Management. https://doi.org/10.1016/j.im.2015.12.005
Badan Pusat Statistik (2022), Provinsi Jambi dalam Angka 2022, BPS Provinsi Jambi
Bakar, Sulaiman, M., dan Osman I. (2014) Exploring the Relationship between Business Factor and Performance in the Malaysian Halal Biotechnology SMEs Context. Procedia-Social and Behavioral Sciences, 121, 243-252
Bagheri, A. (2017). The impact of entrepreneurial leadership on innovation work behavior and opportunity recognition in high-technology SMEs. The Journal of High Technology Management Research, 28(2), 159–166.
Barbosa, E. (2020). Organizational culture oriented for innovation: Influencing variables. Zeszyty Naukowe Ma?opolskiej Wy?szej Szko?y Ekonomicznej w Tarnowie, 2 (25), 37–45.
Becheikh, N., Landry, R., & Amara, N. (2019). Lessons from innovation empirical studies in the manufacturing sector: A systematic review of the literature from 1993–2003. Technovation, 26(5–6), 644–664.
Çiftçi, E. Y. (2016). A review of research on intercultural learning through computer-based digital technologies. Educational Technology and Society, 19(2), 313–327.
Cingöz, A., & Akdo?an, A. A. (2019). Strategic flexibility, environmental dynamism, and innovation performance: An empirical study. Procedia-Social and Behavioral Sciences, 99, 582 589.
Datta, P., & Roumani, Y. (2021). Knowledge-acquisitions and post-acquisition innovation performance: A comparative hazards model. European Journal of Information Systems. https://doi.org/10.1057/ejis.2014.32
Griffith, D. A., & Harvey, M. G. (2021). Executive insights: An intercultural communication model for use in global interorganizational networks. Journal of International Marketing, 9(3), 87–103. https://doi.org/10.1509/jimk.9.3.87.19924
Hair, Joseph F. Jr. et al. 2010, Multivariate Data Analysis 7th Edition. Pearson Education Limited. Harlow. England
Harrison, C., Burnard, K., & Paul, S. (2018). Entrepreneurial leadership in a developing economy: A skill-based analysis. Journal of Small Business and Enterprise Development, 25(3), 521–548Henfridsson, O., Nandhakumar, J., Scarbrough, H., & Panourgias, N. (2018). Recombination in the open-ended value landscape of digital innovation. Information and Organization. https://doi.org/10.1016/j.infoandorg.2018.03.001
Hess, T., Benlian, A., Matt, C., & Wiesböck, F. (2016). Options for formulating a digital transformation strategy. MIS Quarterly Executive. https://doi.org/10.4324/9780429286797-7
Ismanto, F., & Yulianto, E. (2020). Business Model of Industrial Revolution 4 . 0 . As well as Its Implications on The Company ’ s Performance. 2(3), 206–217.
Karagiannaki, A., Vergados, G., & Fouskas, K. (2017). The Impact Of Digital Transformation In The Financial Services Industry : Insights From An Open Innovation Initiative In Fintech In Greece. Mediterranean Conference on Information Systems (MCIS) 2017 Proceedings.
Kogabayev, T., & Maziliauskas, A. (2017). The definition and classification of innovation. HOLISTICA–Journal of Business and Public Administration, 8(1), 59–72.
Korhonen, J. J., and A. Q. Gill, 2018. “Digital capability dissected,” in ACIS 2018 - 29th Australasian Conference on Information Systems.
Kozio?-Nadolna, K. (2020). The Role of a Leader in Stimulating Innovation in an Organization. Administrative Sciences, 10(3), 59.
Lee, S. M., & Trimi, S. (2020). Innovation for creating a smart future. Journal of Innovation & Knowledge, 3(1), 1–8.
Libert, B., Beck, M., & Wind, Y. (2016). 7 Questions to Ask Before Your NextDigital Transformation. Harvard Business Review.
Littlefield, R. S., Rick, J. M., Currie-mueller, J. L., Littlefield, R. S., Rick, J. M., & Currie-mueller, J. L. (2016). Outcomes , and Assessment Linked references are available on JSTOR for this article : Connecting Intercultural Communication Service Learning with General Education : Issues , Outcomes , and Assessment. 65(1), 66–84
Littlejohn, Stephen W., et. al. (2017). Theories of Human Communicaton. Illinois. Waveland Press Inc.
Majchrzak, A., Lynne Markus, M., & Wareham, J. (2016). Designing for digital transformation: Lessons for information systems research from the study of ICT and societal challenges. MIS Quarterly: Management Information Systems. https://doi.org/10.25300/MISQ/2016/40
Markus, M. L., & Loebbecke, C. (2018). Commoditized digital processes and business community platforms: New opportunities and challenges for digital business strategies. In MIS Quarterly: Management Information Systems.
Miao, Q., Eva, N., Newman, A., & Cooper, B. (2019). Ceo entrepreneurial leadership and performance outcomes of top management teams in entrepreneurial ventures: The mediating effects of psychological safety. Journal of Small Business Management, 57 (3), 1119–1135.
Mishra and Suar. 2010. Does Corporate Social Responsibility Influence Firm Performance of Indian Companies? Journal Of Business Ethics, 95: 571-601
Nambisan, S., Lyytinen, K., Majchrzak, A., & Song, M. (2017). Digital Innovation Management: Reinventing Innovation Management Research in a Digital World. MIS Quarterly. https://doi.org/10.25300/misq/2017/41:1.03
Nayeri, M. D., & Rostami, M. (2016). A Model on Knowledge Workers Performance Evaluation. Review of Knowledge Economy, 3(1), 1–13.
Obiekwe, O. (2018). Human capital development and organizational survival: A theoretical review. International Journal of Management and Sustainability, 7(4), 194–203Saarikko, T., Westergren, U. H., & Blomquist, T. (2020). Digital transformation: Five recommendations for the digitally conscious firm. Business Horizons, 63(6), 825–839. https://doi.org/10.1016/j.bushor.2020.07.005
Popkova, Elena G. (2019). Industry 4.0: Industrial Revolution of 21st Century. Springer
Prince, K., Barrett, M., & Oborn, E. (2021). Dialogical strategies for orchestrating strategic innovation networks: The case of the Internet of Things. Information and Organization. https://doi.org/10.1016/j.infoandorg.2021.05.001
Raina, R., & Zameer, A. (2016). Communication Competence of the Professionals from India & Turkey. Indian Journal of Industrial Relations, 51(3), 460.
Schwab, Klaus. (2016). The Fourth Industrial Revolution. New York. Penguin Random House LLC.
Sheninger, E. (2019). Digital leadership: Changing paradigms for changing times. Corwin Press.
Sousa-Zomer, T.T , A. Neely, and V. Martinez., 2020. “Digital transforming capability and performance: a microfoundational perspective,” Int. J. Oper. Prod. Manag., Vol.40, pp. 1095-1128, 2020.
Spariosu, Mihai I. (2016). Remapping Knowledge, Intercultural Studies for A Global Age. New York. Berghahn Books
Spariosu, M. I. (2018). Information and Communication Technology for Human Development: Remapping Knowledge, 95–142. https://doi.org/10.2307/j.ctv3znztw.6
Tajeddini, K., Trueman, M., & Gretchen, L. (2006). Examining the Effect of Market Orientation On Innovativeness. Journal of Marketing Management, 22, 529-551.
Tong, S., & Baslom, M. M. M. (2019). Knowledge management (KM)
Ulijn, Jan M., St. Amant, Kirk.. (2020). Mutual Intercultural Perception : How Does It Affect Technical Communication ? Some Data from China , France, and Italy. 47(2), 220–237
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003
Westergren, U. H., Holmström, J., & Mathiassen, L. (2019). Partnering to create IT-based value: A contextual ambidexterity approach. Information and Organization. https://doi.org/10.1016/j.infoandorg.2019.100273
Zupanzic, T., Verbeke, J., Achten, H., & Herneoja, A. (2016). Digital leadership. Complexity, Simplicity, 1, 63–68.

https://datareportal.com/reports/digital-2023-indonesia
https://jambi.bps.go.id/indicator/35/840/1/usaha-mikro-kecil-dan-menengah.html

Published

2023-11-29