The Effect of Quality of Work Life, Job Satisfaction, and Job Commitment on Employee Performance Through Work Motivation in BPJS Employment Employees in the DKI Jakarta Region in 2023
DOI:
https://doi.org/10.31933/dijdbm.v4i4.1888Keywords:
Employee Performance, Quality of Work Life, Job Satisfaction, Work MotivationAbstract
Literature Review Article the Effect of Quality of Work Life, Job Satisfaction, Organisational Commitment, and Work Motivation on Employee Performance is a scientific article that aims to build a research hypothesis of the influence between variables that will be used in further research, within the scope of Human Resource Management science. The method of writing this Literature Review article is by library research method, which is sourced from online media such as Google Scholar, Mendeley and other academic online media. The results of this literature review article are: 1) Quality of Work Life affects Employee Performance; 2) Job Satisfaction affects Employee Performance; and 3) Organisational Commitment affects Employee Performance; 4) Work Motivation affects Employee Performance; 5) Quality of Life, Job Satisfaction, Organisational Commitment and Work Motivation affect Employee Performance.
References
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Al Dalayeen, B. (2017). A Study on Quality of Work Life among Employees in Cairo Amman Bank. Journal of Financial Risk Management, 6, 191-200.
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Ansori, & Ali, H. (2017). Analisis Pengaruh Kompetensi Dan Promosi Terhadap Kinerja Pegawai Negeri Sipil Pada Sekretariat Daerah Kabupaten Bungo. Jurnal Ilmiah Universitas Batanghari Jambi, 15(1), 50-60.
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Dipodjoyo, G. U. (2015). Hubungan antara kualitas kehidupan kerja dan kepuasan kerja dengan Psychological Well-Being pada karyawan perusahaan “ABC” Tangerang. Seminar Psikologi dan Kemanusiaan, 136-140.
Eccles, J. S., & Wigfield, A. (2002). Motivational Beliefs, Values and Goals. Annual Review of Psychology , 109-132.
Eliyana, A., & Ma’arif, S. &. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics., 23(3), 144-150.
Elmi, F., Setyadi, A., Regiana, L., & Ali, H. (2016). Effect of leadership style, organizational culture and emotional intelligence to learning organization: On the Human Resources Development Agency of Law and Human Rights, Ministry of Law and Human Rights. International Journal of Economic Research, 13(8), 3635-3654.
Giri, E. E., Nimran, U., Hamid, D., & Al Musadieq, M. (2016). The Effect of Organizational Culture and Organizational Commitment to Job Involvement, Knowledge Sharing, and Employee Performance: A Study on Regional Telecommunications Employees of PT Telkom. International Journal of Management and Administrative Sciences (IJMAS), 3(4), 20-33.
Harini, S., Hamidah, Luddin, M. R., & Ali, H. (2020). Analysis Supply Chain Management Factors of Lecturer’s Turnover Phenomenon. Int. J Sup. Chain. Mgt, 9(1), 582-591.
Herzberg, F. (1964). The Motivation-Hygiene Concept and Problems of Manpower. Personnel Administrator, 27, 3-7.
Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., & Hosseini, A. A. (2017). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry. Safety and Health at Work, 8(3), 67-71.
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Indrasari, M., M Momin, M., Syamsudin, N., Newcombe, P., & Permana, S. (2018). Influence of Motivation and Quality of Work Life on The Performance of Employees. Jurnal Terapan Manajemen dan Bisnis, 4(1), 42-48.
Inuwa, M. (2016). Job Satisfaction and Employee Performance: An Empirical Approach. The Millennium University Journal, 1(1), 90-103.
Leitão, J., Pereira, D., & Gonçalves, Â. (2019). Quality of Work Life and Organizational Performance: Workers’ Feelings of Contributing, or ot, to the Organization’s Productivity. International Journal of Environmental Research and Public Health, 16, 1-18.
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Limakrisna, N., Noor, Z. Z., & Ali, H. (2016). Model of employee performance: The empirical study at civil servants in government of west java province. International Journal of Economic Research, 13(3), 707-719.
Loan, L. T. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job. Management Science Letters, 10, 3307–3312.
Luthans, F. (1998). Organizational Behavior. Boston: Irwin McGraw-Hill.
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370–396.
McClelland, D. C., & Smith, M. B. (1964). The Achieving Society. History and Theory, 3(3), 371-381.
Mitchell, T. R., & Larson, J. R. (2001). People in Organizations : an Introduction to Organizational Behavior. Singapore: Mc Graw Hill Book Company.
Ndraha, Marnia, H. E., & Ali, H. (2020). The Implementation Quality of Corporate Governance with Corporate Values: Earning Quality, Investment Opportunity Set, and Ownership Concentration Analysis. Talent Development & Excellence, 12(2).
No, P., Sanusi, A., Desfiandi, A., Ali, H., St, A. B., & Ct, R. A. (2017). Performance-Based On The Higher Education Quality In Private Colleges. Proeeding MICIMA.
Paais, M. P., & Pattiruhuu, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. Journal of Asian Finance, Economics and Business, 7(8), 577–588.
Pancasila, I., Haryono, S., & Sulistyo, B. A. (2020). Effects of Work Motivation and Leadership toward Work Satisfaction and Employee Performance: Evidence from Indonesia. Journal of Asian Finance, Economics and Business, 7(6), 387 – 397.
Robbins, S. P., & Judge, T. A. (2012). Organizational Behavior. Edinburgh: Prentice Hall.
Siagian, S. (2007). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Smith, P., Kendall, C. L., & Hulin, C. L. (1969). The Measurement of Satisfaction in Work and Retirement: A Strategy for the Study of Attitudes. Chicago: Rand McNally.
Srivastava, S., & Kanpur, R. (2014). A Study On Quality Of Work Life: Key Elements & It’s Implications. IOSR Journal of Business and Management, 16(3), 54-59.
Sudiardhita, K. I., Mukhtar, S., Hartono, B., Herlitah, Sariwulan, T., & Nikensari, S. I. (2018). The Effect of Compensation, Motivation of Employee and Work Satisfaction to Employee Performance PT. Bank XYZ (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1-14.
Suharto, Suyanto, & Hendri, N. (2019). The Impact of Organizational Commitment on Job Performance. International Journal of Economics and Business Administration, 7(2), 189-206.
Sule, E. T., & Priansa, D. J. (2018). Kepeimpinan & Perilaku Organisasi: Membangun Organisasi Unggul di Era Perubahan. Bandung: Refika Aditama.
Suwandia, G. F., & Tentama, F. (2020). The Quality of Work Life Scale: A Psychometric Study and its Application for the Employee. International Journal of Sciences: Basic and Applied Research (IJSBAR), 50(1), 68-81.
Wyatt, T. A., & Wah, C. Y. (2001). Perceptions of QWL: A study of Singaporean Employees Development. Research, 9(2), 59-76.
Yuniarsih, T. (2017). Kinerja Unggul Sumber Daya Manusia. Bandung: Rizqi Press.
Zahedi, M. R., Jafari, S. A., & Ramezan, M. (2021). Examining the quality of work life: empirical testing indicators in the public organisation. Annals of Human Resource Management Research (AHRMR), 1(2), 99-111.
Agus, A. &. (2020). The mediating role of employee commitment in the relationship between quality of work life and the intention to stay. Employee Relations: The International Journal.
Agussalim, M., Ayu Rezkiana Putri, M., & Ali, H. (2016). Analysis work discipline and work spirit toward performance of employees (case study tax office Pratama two Padang). International Journal of Economic Research.
Al Dalayeen, B. (2017). A Study on Quality of Work Life among Employees in Cairo Amman Bank. Journal of Financial Risk Management, 6, 191-200.
Allam, Z. &. (2019). A study on quality of work life amongst employees working in the Kingdom of Saudi Arabia. Management Science Letters, 10(6), 1287-1294.
Allen, N. J., & Meyer, J. P. (1990). The Measurement and Antecedent of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology(63), 1-8.
Ansori, & Ali, H. (2017). Analisis Pengaruh Kompetensi Dan Promosi Terhadap Kinerja Pegawai Negeri Sipil Pada Sekretariat Daerah Kabupaten Bungo. Jurnal Ilmiah Universitas Batanghari Jambi, 15(1), 50-60.
Cascio, W. F. (2012). Managing Human Resources. Colorado: Mc. GrawHill.
Dipodjoyo, G. U. (2015). Hubungan antara kualitas kehidupan kerja dan kepuasan kerja dengan Psychological Well-Being pada karyawan perusahaan “ABC” Tangerang. Seminar Psikologi dan Kemanusiaan, 136-140.
Eccles, J. S., & Wigfield, A. (2002). Motivational Beliefs, Values and Goals. Annual Review of Psychology , 109-132.
Eliyana, A., & Ma’arif, S. &. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics., 23(3), 144-150.
Elmi, F., Setyadi, A., Regiana, L., & Ali, H. (2016). Effect of leadership style, organizational culture and emotional intelligence to learning organization: On the Human Resources Development Agency of Law and Human Rights, Ministry of Law and Human Rights. International Journal of Economic Research, 13(8), 3635-3654.
Giri, E. E., Nimran, U., Hamid, D., & Al Musadieq, M. (2016). The Effect of Organizational Culture and Organizational Commitment to Job Involvement, Knowledge Sharing, and Employee Performance: A Study on Regional Telecommunications Employees of PT Telkom. International Journal of Management and Administrative Sciences (IJMAS), 3(4), 20-33.
Harini, S., Hamidah, Luddin, M. R., & Ali, H. (2020). Analysis Supply Chain Management Factors of Lecturer’s Turnover Phenomenon. Int. J Sup. Chain. Mgt, 9(1), 582-591.
Herzberg, F. (1964). The Motivation-Hygiene Concept and Problems of Manpower. Personnel Administrator, 27, 3-7.
Hoboubi, N., Choobineh, A., Ghanavati, F. K., Keshavarzi, S., & Hosseini, A. A. (2017). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry. Safety and Health at Work, 8(3), 67-71.
Husnawati, A. (2012). Analisis Pengaruh Kualitas Kehidupan Kerja Terhadap Kinerja Karyawan dengan Komitmen dan Kepuasan Kerja Sebagai Intervening Variabel (Studi Pada Perum Pegadaian Kanwil VI Semarang). Semarang: Pascasarjana Universitas DIponegoro.
Indrasari, M., M Momin, M., Syamsudin, N., Newcombe, P., & Permana, S. (2018). Influence of Motivation and Quality of Work Life on The Performance of Employees. Jurnal Terapan Manajemen dan Bisnis, 4(1), 42-48.
Inuwa, M. (2016). Job Satisfaction and Employee Performance: An Empirical Approach. The Millennium University Journal, 1(1), 90-103.
Leitão, J., Pereira, D., & Gonçalves, Â. (2019). Quality of Work Life and Organizational Performance: Workers’ Feelings of Contributing, or ot, to the Organization’s Productivity. International Journal of Environmental Research and Public Health, 16, 1-18.
Lestari, E. D., & Sumitro. (2020). Pengaruh Motivasi, Keseimbangan Kehidupan Kerja dan Keterlibatan Karyawan Terhadap Kinerja Karyawan. (Studi pada PT Bank UOB Indonesia Wilayah 2). Jurnal Sekolah Tinggi Ilmu Ekonomi Indonesia, 1-21.
Limakrisna, N., Noor, Z. Z., & Ali, H. (2016). Model of employee performance: The empirical study at civil servants in government of west java province. International Journal of Economic Research, 13(3), 707-719.
Loan, L. T. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job. Management Science Letters, 10, 3307–3312.
Luthans, F. (1998). Organizational Behavior. Boston: Irwin McGraw-Hill.
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370–396.
McClelland, D. C., & Smith, M. B. (1964). The Achieving Society. History and Theory, 3(3), 371-381.
Mitchell, T. R., & Larson, J. R. (2001). People in Organizations : an Introduction to Organizational Behavior. Singapore: Mc Graw Hill Book Company.
Ndraha, Marnia, H. E., & Ali, H. (2020). The Implementation Quality of Corporate Governance with Corporate Values: Earning Quality, Investment Opportunity Set, and Ownership Concentration Analysis. Talent Development & Excellence, 12(2).
No, P., Sanusi, A., Desfiandi, A., Ali, H., St, A. B., & Ct, R. A. (2017). Performance-Based On The Higher Education Quality In Private Colleges. Proeeding MICIMA.
Paais, M. P., & Pattiruhuu, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. Journal of Asian Finance, Economics and Business, 7(8), 577–588.
Pancasila, I., Haryono, S., & Sulistyo, B. A. (2020). Effects of Work Motivation and Leadership toward Work Satisfaction and Employee Performance: Evidence from Indonesia. Journal of Asian Finance, Economics and Business, 7(6), 387 – 397.
Robbins, S. P., & Judge, T. A. (2012). Organizational Behavior. Edinburgh: Prentice Hall.
Siagian, S. (2007). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Smith, P., Kendall, C. L., & Hulin, C. L. (1969). The Measurement of Satisfaction in Work and Retirement: A Strategy for the Study of Attitudes. Chicago: Rand McNally.
Srivastava, S., & Kanpur, R. (2014). A Study On Quality Of Work Life: Key Elements & It’s Implications. IOSR Journal of Business and Management, 16(3), 54-59.
Sudiardhita, K. I., Mukhtar, S., Hartono, B., Herlitah, Sariwulan, T., & Nikensari, S. I. (2018). The Effect of Compensation, Motivation of Employee and Work Satisfaction to Employee Performance PT. Bank XYZ (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1-14.
Suharto, Suyanto, & Hendri, N. (2019). The Impact of Organizational Commitment on Job Performance. International Journal of Economics and Business Administration, 7(2), 189-206.
Sule, E. T., & Priansa, D. J. (2018). Kepeimpinan & Perilaku Organisasi: Membangun Organisasi Unggul di Era Perubahan. Bandung: Refika Aditama.
Suwandia, G. F., & Tentama, F. (2020). The Quality of Work Life Scale: A Psychometric Study and its Application for the Employee. International Journal of Sciences: Basic and Applied Research (IJSBAR), 50(1), 68-81.
Wyatt, T. A., & Wah, C. Y. (2001). Perceptions of QWL: A study of Singaporean Employees Development. Research, 9(2), 59-76.
Yuniarsih, T. (2017). Kinerja Unggul Sumber Daya Manusia. Bandung: Rizqi Press.
Zahedi, M. R., Jafari, S. A., & Ramezan, M. (2021). Examining the quality of work life: empirical testing indicators in the public organisation. Annals of Human Resource Management Research (AHRMR), 1(2), 99-111.
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2023-06-04
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